CALENDAR
Shipping
📦 Your Art Print's Journey to You
Your print is treated with extra care through our 3-layer protection system:
✦ Layer 1: Crystal clear protective sleeve.
Keeps your print safe from moisture and fingerprints
✦ Layer 2: Premium 2mm cardboard backing
Prevents bending and corner damage.
✦ Layer 3: Choice of secure outer packaging
Bubble mailer for acrylic goodies, or turdy box for artbook & larger prints.
Just like the art print in our photo, each piece is carefully wrapped to ensure it reaches you in perfect condition! ✨
Frequently Asked Questions
Order Processing Time
We usually take about 7-10 working days to process your order after you place it.
Shipping Schedule
We ship orders in bulk twice a week.
You’ll receive an email with a tracking code once your order is shipped.
Need It Urgently?
If you have urgent requests, please leave us a note during checkout, or dm us using the chatbot.
Cancel order & refund
If you need to cancel your order for any reason, please contact us right away before the shipment is shipped. We’re here to help and will ensure you receive a full refund promptly. Thank you!
Products damaged/flawed
We apologize for any inconvenience caused by damaged or faulty items. Please provide us with photos of the damage, and we will promptly send you a replacement as soon as possible. Thank you for your patience!
Pre-order item
If your order includes any pre-order items, they’ll be shipped as soon as the latest pre-order is available. 📦✨
If you’d like them shipped separately, just reach out to us, and we’ll be happy to arrange that for you! 😊
Please note that there may be additional shipping fees for this option.
Package delayed/lost
International shipping can sometimes take longer than expected, especially with customs clearance potentially causing delays. 🌍✈️
If you haven’t received your package within 30 days, it might be held at your local post office due to a failed delivery. 📬
We highly recommend reaching out to your local post office for assistance. Thank you for your understanding! 😊
Store close during convention
We're super excited to meet you at the major conventions in Asia! 🎉 Here’s what you need to know:
As a small team, we'll adjust our regular hours during the conventions. ⏰
Response times for emails and messages might be a bit slower during this period. 📬
Once the convention wraps up, we'll be back to our normal store hours.
